We were chatting to 3 teenage girls recently about their social media use. They had three hours in the car on their way to a family holiday and decided to start selling old clothes on Instagram. They opened an account, they posted pictures of clothes already in their phone, they designed a logo on Logo Continue reading
BrandHook is a brand and customer experience consultancy, and we get customers.
And in our experience, too many organisations know a lot less about their consumers than they should!
Last year we hung out with well over 100 customers a month. We chatted to them about their lives, worries, concerns and painpoints. We talked about their favourite and not-so favourite brands. Inevitably, along that journey, we talked about your brand.
At BrandHook we passionate about the importance of customer intimacy and can help you build a better Intimate Experience. We deliver actionable insights & strategies anchored in ethnographic methodologies and with a deep understanding of global trends and the fast-moving cultural context in which we live. We help you create much stronger connections with the people who matter… we help you discover your brand hook.
So, take our BrandHook Challenge: Do you and your work peers really know what your customers want? Do you have intimate knowledge of their needs and painpoints? Are you a customer experience leader?
What we do
We help our clients solve brand & cx problems, we monitor brand and cx changes and help build customer-centric business cultures.
Tracking and measuring the effect of strategic recommendations and executional changes on the customer and brand experience