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Getting Intimate with CX Podcast – Episode 10 with Col Kennedy

September 20, 2017

Getting Intimate with CX Podcast – Episode 10 with Col Kennedy

In Episode 10 of this new podcast series, ‘Getting Intimate with CX’, BrandHook CEO, Pip Stocks, talks with Country Road GM of Brand and Customer Experience, Col Kennedy, about how brands enabling teams to support the customer no matter what they want to achieve is vital to the engagement equation.

Col recently joined Country Road to the lead the focus on further building this iconic Australian brand and the overall customer experience. He is a passionate marketer with experience working across Australia, Europe, Asia, UK and USA. Prior to Country Road, Col globally headed up marketing and Ecom at Cotton On; as well as marketing at Target Australia. Before moving to Australia he spent most of his career at Disney and Sony PlayStation in European roles.

In Episode 11 of ‘Getting Intimate with #CX’, BrandHook CEO, Pip Stocks, talks with Australia Post chief innovation officer and former CMO, Greg Sutherland, about how brand reputation today is built on what customers say, how addressing a bad experience successfully can transform customer relationships, and what AusPost is doing to innovate customer interactions. As an Continue reading

In Episode 9 of this new podcast series, ‘Getting Intimate with #CX’, BrandHook CEO, Pip Stocks, catches up with VicSuper Executive Manager of Marketing, Insights and Experience, Sara Daymond, about why there’s no point only progressing something around the edges if you want to truly improve your customer experience, and how seamless interaction is vital Continue reading


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